Psychology of Change

• Initial Concerns: The threat to deep systems.
• Initial Reactions: Negative or positive?
• The Kübler-Ross Grief Cycle: The emotional cycle on given bad news.
• Shock stage: Initial paralysis at hearing the bad news.
• Denial stage: Trying to avoid the inevitable.
• Anger stage: Frustrated outpouring of bottled-up emotion.
• Bargaining stage: Seeking in vain for a way out.
• Depression stage: Final realization of the inevitable.
• Testing stage: Seeking realistic solutions.
• Acceptance stage: Finally finding the way forward.
• The Positive Change Cycle: Even good news has its ups and downs.
• Resistance to Change: When people push back against the change.
• Rationale for resistance: What people tell themselves.
• The Resistance Zoo: the animals and their styles of resistance.
• Signs of Resistance: spotting subtle signals of dissent.
• How to Cause Resistance: there are many ways!
• Strong and Weak Commitment: After an agreement, commitment may vary.